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Error Messages: Browser's cookie functionality is turned off

If you're seeing a message that your browser's cookie functionality is turned off, it's possible that you don't have cookies enabled in your browser. Click the links below to see browser-specific instructions on how to enable your cookies.

Microsoft Internet Explorer (IE)

Mozilla Firefox

Safari
 

To enable cookies in IE 7:

  1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Double-click the Internet Options icon.
  3. Click the Privacy tab.
  4. Click the Advanced button.
  5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
  6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
  7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
  8. In the Internet Options window, click OK to exit.

To enable cookies in IE 6:

  1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Click the Advanced button.
  3. Select the option 'Override Automatic Cookie Handling.'
  4. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
  5. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
  6. In the Internet Options window, click OK to exit.
To enable cookies in Mozilla Firefox 2.x (PC):
  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Select the checkbox labeled 'Accept cookies from sites.'
  4. Click OK.

To enable cookies in Mozilla Firefox 1.x (PC):

  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Click the Cookies tab.
  4. Select the checkbox labeled 'Allow sites to set cookies.'
  5. Click OK.

To enable cookies in Mozilla Firefox (Mac):

  1. Go to the Firefox drop-down menu.
  2. Select Preferences.
  3. Click Privacy.
  4. Under Cookies, select the option 'Allow sites to set Cookies.'

To enable cookies in Safari:

  1. Go to the Safari drop-down menu.
  2. Select Preferences.
  3. Click Security in the top panel.
  4. Under 'Accept Cookies' select the option 'Only from sites you navigate to.'

If you need instructions for a different browser,

If you've already checked that your cookies are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new window in your browser. Sometimes using tabs in a single browser instance can cause your cookies to stick.

If you're still receiving this error message, you may need to clear your cache and delete your cookies.
 
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